A LITTLE UPDATE ON YOUR LITTLE GIFT
Track your order
Your gift’s journey, all in one place.
Find your order & delivery updates
Use the same email address you used at checkout. Shopify will securely verify your email before showing your orders.
- 1Continue with your email
Enter your checkout email on the secure sign-in page.
- 2Enter your verification code
Check your inbox for the one-time code from Shopify.
- 3Open your order
View the order status and each shipment’s tracking when available.
Secure sign-in powered by Shopify · No password needed
Questions about tracking? View FAQs ↓Personalized gifts take one extra step.
Your artwork proof is sent separately by email. For a personalized pet photo gift, check that email and approve your artwork before production. The order page shows order and shipment updates; it does not replace the artwork approval conversation.
About artwork approval →GOOD TO KNOW
Tracking FAQs
Why can’t I see my order?
Sign in using the email address used at checkout. If you used a different address or an Apple private relay address, check your confirmation email for the address associated with the order. If it still doesn’t appear, contact us so we can help.
I haven’t received the sign-in code. What should I do?
Double-check the email address you entered, then check spam and junk folders. Use the resend option on Shopify’s sign-in page if it is available. Don’t share your code with anyone, including customer support.
Why isn’t there a tracking number yet?
Tracking appears when shipping information has been added to your order. A gift that is awaiting artwork approval or still being made may not have tracking yet. For personalized gifts, check your inbox for your artwork proof.
My tracking number has no updates. Is something wrong?
A shipping label can be created before the carrier scans the parcel. Open the carrier link for the latest available updates. If the status is unclear or stays unchanged, contact us with your order number and tracking number.
Why did only part of my order arrive?
Different products can ship separately. Check all shipments in your order and any shipping emails you have received. Contact us if you still can’t account for an item.
When will my order arrive?
Delivery depends on the product, production partner, destination and carrier. Personalized artwork approval happens before production. Check the order page and carrier tracking for available updates; read about production and shipping for more information.
Can I change the address or cancel my order?
Contact us as soon as possible with your order number. Changes may no longer be possible once production begins. Changing an address in your account does not automatically update an existing order.
Tracking says delivered, but I can’t find my parcel.
Check the delivery location shown by the carrier, your mailbox or building reception, and whether another household member received it. If you still can’t locate it, contact the carrier and let us know your order number.
Still need a hand?
We’ll help you find the right next step.